Deliver scalable services that increase productivity and create amazing experiences wherever your employees work, with the most innovative Enterprise Service Management solution.
Enterprise Service Management is a strategic way to identify your key IT Service Management processes for non-IT departments such as Legal, HR, etc. that support your business and stream them to get the better return on investment, efficiency, and high accuracy. ITIL experts at NTS help organizations align their technology with organization business goals in defining process based on ITIL best practice framework for Enterprise Service Management.
This is achieved by following a phased approach where NTS consultants interview customer’s key stakeholders such as IT Managers, Business Directors and department heads to understand areas impacting business services and formulize tailor made solution that suit the organization (e.g. Service Desk Management Processes) reflecting ITIL V3 best practices while addressing observations from maturity gap assessment, aiming continual improvement. Our consultancy is based on international standards such as ISO 20000:2011 and best practices such as ITIL V3.
AUTOMATED SERVICE DELIVERY FOR NON‑IT DEPARTMENTS
A modern service delivery experience doesn’t have to be limited to IT. All business departments need to become more efficient and proactive by transforming manual process currently driven by ad hoc emails, dated spreadsheets or paper documents.
Do other departments come to you to learn how you’ve improved your service delivery? Your IT teams can help by leveraging Ivanti Service Manager to automate and streamline repetitive tasks, while improving user satisfaction with more self-service opportunities thru multiple channels.
Our Enterprise Service Management
Expertise
Process and Tools Assessment
IT Service Management Road -mapping service
Process Design and Adoption
HUMAN RESOURCES
Many HR departments currently use manual tools to deliver services such as employee on- & off-boarding, updating employee information, benefits, and payroll requests & administration. Streamline with Ivanti’s service automation platform and become more efficient.
CUSTOMER SERVICE
Providing great customer service and support is getting harder and more costly. Gain high levels of efficiency with automation to improve customer interactions and engagements, including a full suite of voice-enabled capabilities.
FACILITIES
Businesses and organizations look to their facilities teams to provide services such as move management, repair work orders, preventative maintenance and general building management. Now model and easily deliver these service requests in a service catalog powered by Ivanti.
OTHER DEPARTMENTS
HR or Facilities are just one starting point. Other departments can design and automate end-to-end processes to connect themselves with the people who need and request their services. Simplify, automate and streamline routine activities while delivering a modern self-service experience.
IT Service Management
IT Service Management is one of the key that helps organizations streamline their IT operations while reducing the overall cost. We at NTS provides solutions around the Service management keeping the best practices and ISO20000 in the consideration.
NTS will help you unleash innovation with Ivanti Service Manager, modernize, and transform your IT service delivery. Ivanti’s built-in industry best practices (ITIL) and guided setup help to achieve short implementation times. Its rich functionality and the ease of use of the end user portal provides a wide range of self-service capabilities, easing the pressure on the service desk.
Service Catalog enables a high level of automation and effective and efficient management of workflows and approvals, which results in improved customer experience, faster service delivery, and reduced operational costs.
The Ivanti’s Knowledge Management module makes it easy to find and to create knowledge items and documents. It can maintain knowledge from the whole organization and makes it easily available for all employees.
ITSM Implementation Services
General Implementation Services
We help customers to maximize the benefit of Ivanti products during their deployment. This helps to realize their business value quickly and provide a solid foundation for future development. Applying proven implementation best practices helps to avoid overwork and to reduce the total cost of ownership.
Review and Assessment Services
We accelerate and increase the success of implementations by assessing the platform and application design, its configuration, and performance. We also help to ensure recommended security requirements implemented and go further if needed.
Integration Services
We can integrate Ivanti Service Manager (ISM) virtually with any application using SOAP and REST APIs and ensure that the solution provides maximum usability.
Our ITSM Consulting Services
- Service Level Management
- Service Desk Operations (Incident, Service Request and Problem Management)
- Service Monitoring and Control
- Availability Management
- IT Service Continuity
- Capacity Management
- Supplier Management
Benefits of ITSM
- Improved IT services through the use of proven processes
- Reduced IT service management costs
- Improved productivity of IT operational staff
- Clarification of IT roles and responsibilities
- Easier identification of root causes behind IT breakdowns and outages
- Alignment with complementary service management standards